Customer Success Intelligence

Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it so much the talk of the town, are some of the questions w...

To grow exponentially, what must a SaaS company do once it has established its customer base? It must shift its attention from retention to growth. And for successful and sustainable growth, one needs to increase revenue per customer. How does one...

All your efforts to drive traffic to your site, and all the visitors to your site will be a waste if you don’t grow as a business. This is regardless of the kind of online business you are in. A high converting site (or product) is as essent...

As you step into the world of the e-commerce domain, the three important acronyms that you will see a comparison around are SaaS vs. PaaS vs. IaaS. If you are considering switching your business to the cloud, it is more important than ever to unde...

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 Define Key or Strategic Accounts Start by identifying customers who contribute a significant amount of revenue to your portfoli...

The user onboarding process is when a new user of a SaaS product begins their journey with the use of that product. This means it is the process where a new user becomes familiar with a product. It is a critical moment that can cause a u...

NPS or Net Promoter Score is a metric that aids in understanding whether your clients appreciate you and would they recommend you to others. More inside.

Looking for some useful SaaS account management tips? Fret no more, we have got you covered. As an account manager, you play a significant role in enhancing the growth of a company. Even an average amount of revenue will benefit you in the impleme...

To understand SaaS free trial in the best manner, let me give you an example. Draw a picture in your mind where you are an ice-cream seller! Bear with me for a minute. Now you know that you have the tastiest ice-cream on the planet. But how would ...

A ѕаlеѕ оbjесtіоn іѕ a rеbuttаl frоm уоur сurrеnt lеаd durіng thе ѕаlеѕ рrосеѕѕ thаt еxрlісіtlу ѕtаtеѕ a rеаѕоn whу thеу wіll nоt bе buуіng frоm уоu аt thе mоmеnt. Thеѕе саn іnсl...

As the term goes, the subscription economy deals with the business of rendering subscriptions to the customers. All SaaS companies, including Netflix, Hotstar, or Spotify’s entire range of businesses rely on a subscription model. The 21st c...

The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as t...