Customer Success Intelligence

Whether it is watching your favorite series or be it preparing for your tax returns – everything is now the call of the demand. It is said that 2005 introduced mankind to the world of cloud computing. Gone are the times when we were confined to ...

We have put together a list of the top 10 customer success best practices for SaaS companies. #1 Share Customer Data across teams Preventing churn is everybody’s job and the Customer Success team is not the only group in charge of retention and ...

SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable.  Your SaaS product may generate the most earthshaking data-driven insights for enterprises. Still, without anticipating a...

What does customer churn reduction mean? Before we learn about the top things that CSMs need to arrest churn, we need to understand that churn is of utmost importance as it helps us assess why customers leave and how it impacts the business, so, c...

The SaaS data security and privacy means having safety and security of user data in subscription model software. It’s vital in SaaS security best practices.

We have analyzed several ranking reports of the top SaaS companies in the world and compiled the list of top SaaS companies.

Product onboarding is an important part of the process known as “Product Adoption.” In simple terms, product onboarding focuses on introducing the product or service to the users or customers. It enables your customers to learn about the featu...

Customer onboarding process is an important start to your customers’ journey. It is all about enabling your customers to get the most out of your product.

As a SaaS provider, you already know the importance of measuring your churn rate. Churn is the measure of the number of customers, users, revenue, or other factors moving out of a group over a period of time. Most of the time, it is a measurement ...

A customer success SaaS platform architecture needs to track and measure every meaningful user activity and engagement in real time.

User engagement or customer engagement refers to how often the users interact with a product or service. Check these factors to increase your user engagement.

In a sea of SaaS metrics, it’s easy to get confused about which ones to track. This is an attempt at helping SaaS businesses separate some of the wheat from the chaff.