The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. It is a great way to brush up your skills, learn new qualities, and know what else is new. On that note, we take immense pleasure in regaling information to our readers about the upcoming customer experience (CX) conferences so that you can block their calendars right away. These valuable insights will save you a ton on your additional research work. This list of the Top 10 Customer Experience conferences aims towards a similar end where we selected the best ones for your use. So here we go!
Quarter 1
DX Summit
Location: Virtual
Date: February 16 – 17, 2022
The Digital Experience Summit has been the virtual leader in the CX events space. Top thought leaders, subject matter experts, and executives come together to build digital customer experiences using the latest data and insights applications.
Customer Experience Summit VIC 2022
Location: Royal Randwick, Sydney
Date: February 23, 2022
The 2022 Customer Experience Summit brings together leaders from top organizations to enhance customer experience and discuss strategies. The event aims to improve business outcomes and customer satisfaction. The attendees include the chief customer officer, heads of customer service, digital heads, customer experience heads, and marketing heads.
Digital Customer Experience Summit
Location: Digital
Date: March 29 – 30, 2022
The 8th Annual Digital Customer Experience Summit is the mecca for VPs, Directors and CXOs from some of the most customer-centric brands.
You can connect with 450+ delegates, nurture vital relationships, learn contemporary trends in customer experience, and demonstrate your thought leadership, and secure the maximum market reach.
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Product Marketing Summit
Location: New York
Date: March 23-24, 2022
The Product Marketing Summit will bring together top product marketers from global companies and fast-growing startups to share success stories and challenges in product marketing. The event is a must-attend for product marketers, managers, CX professionals, and CS leaders featuring 300+ attendees, 30 speakers, and 150+ companies.
Quarter 2
CX APAC
Location: Sydney
Date: May 10 – 11, 2022
CX APAC is an opportunity for CX executives and leaders to rediscover new happenings, trends, and highlights in the space. The paid event brings you the latest research and CX frameworks, offers insightful, hands-on guidance, showcases industry best practices, creates networking opportunities, and has an insightful keynote.
PegaWorld iNspire 2022
Location: Virtual or remote
Date: May 24-25
PegaWorld iNspire event will cover many aspects of customer experience, digital transformation, intelligent automation, and customer service. The key speakers include Alan Trefler, CEO and founder of Pega, Sonia van der Linden-Pugal, global innovation lead at Booking.com, Marty Hicks, vice president of consumer strategy and planning at T-Mobile, among others. The event brings together the top minds in the space and encourages sharing of new trends and ideas.
CX Network Live: CX Personalization 2022
Location: Virtual event
Date: May 17
CX Network Live conference showcases aspects like personalization, data, channel integration, marketing automation, and customer experience trends. The speaker to be featured is Devin Poole, the senior director at Dixa for CX strategy.
CX North America 2022
Location: Nashville and Virtual
Date: June 7 to 9
This event is sponsored by Forrester and focuses on CX, digital marketing, and customer service. The event has an entry fee of $2,000-$2,950. Even topics like metaverse, customer applications, design strategy, and employee experience are discussed. Top-notch marketing and customer success leaders like Stacy Brooks, AD at Humana, Melissa Parrish, VP at Forrester, and Ian Trombetta- the senior vice president of social, influencers, and content marketing for the NFL, are attending the event.
Salesforce Connections 2022
Location: Chicago
Date: June 8-9
The Salesforce event is great to learn about new trends in customer success, develop new skills, and establish fulfilling connections in the space. You can also network with peers and learn more about digital customer success. The entry fee for the event is priced at $999. Salesforce is one of the biggest SaaS names, and their conference will have the big names in the industry. Connections bring together cultural visionaries, executives, industry leaders, and practitioners. You can learn to personalize customer needs, imbibe valuable insights, and predict customer needs. Attendees get access to hands-on product demos, networking opportunities, learn new skills, and learn data strategies that are compulsory.
Location: Live Stream and Victoria Park Plaza, London
Date: June 9, 2022
Customer Engagement Transformation Conference 2022 focuses on providing an opportunity to network and learn more about customer experience. The conference is being planned in a hybrid model- live virtual and in-site as well. This hybrid model is poised to give the maximum benefit. Twenty top-class speakers will fill you in with exclusive insights on customer experience. You also get access to case studies and networking lessons that will help you implement long-term, effective customer engagement strategies. There are also planned roundtable sessions, exclusive presentations, and peer meetings. The themes include artificial intelligence in customer experience, personalization of customer experience, unlocking customer journey potential, and customer service design.
Location: Las Vegas
Date: June 20-23
The Customer contact week conference focuses on think-tanks, industry-specific details, and more. Customer contact week allows attendees to meet with various vendors, and the panel includes dignitaries like Monica Rothgery, chief operating officer at KFC, Philip Bennett, customer service operations manager at Empire Today, and Jeff Allison, head of the customer experience at The Black Tux, and more.
CX EMEA
Location: London and Digital Experience
Date: June 22-23, 2022
Join top Forrester experts, industry leaders, sponsors, peers, and executives in CX as they uncover all the latest research, insights, opportunities, and facets in this remarkable CX event. You can know aspects specific to European, Middle Eastern, and African regions.
CX Marketing Summit
Location: Victoria Park Plaza London
Date: June 23, 2022
CX Marketing Summit is a conference that shows how MarTech is transforming the CX landscape. The event shows how CX can be made predictive, automated, AI-driven, and personalized. Technology can be the driver to improve messaging, customer understanding, and customer insights to create and retain a loyal base.
Quarter 3
Next Generation Customer Experience 2022
Location: Boston
Date: July 19-20
This customer experience event involves roundtable discussions, addresses, and the chance to connect with peers. The panel has decided on topics to include trends in customer success, the future of customer service, diversity and inclusion, digital experience, and employee experience. The panel comprises experienced professionals like Jason Dupuis, chief experience officer at PM Pediatrics, Amy Shore, chief customer officer at Nationwide, and more. The CXFS NGCX brings together top leaders in the CX community even though they are from different industries like healthcare, finance, retail, pharma, and more. The designations will be majorly top-level like VPs, directors, etc.
Forrester B2B Summit APAC
Location: Singapore and Digital Experience
Date: September 20-21, 2022
The biggest event for CX smarter outcomes, high-level decisions, and CX thought leaders. B2B Summit APAC explores CX models, research, frameworks, hands-on-case studies, and keynotes on product, sales, and marketing.
Martech- The Marketing Technology Conference 2022
Location: Virtual or remote
Date: Sept 28-29
This is an event focused on creating networking opportunities for senior marketing professionals. It will comprise innovations, tips, advice, and expert sessions on marketing technology. It is possible to improve knowledge and skill with expert advice. The conference focuses on defining the role of the customer and how it changed. The conference explores opportunities, challenges, changes, and more in customer-organization dynamics.
Inbound 2022
Location: Virtual and Boston
Date: September 6-9 in Boston and September 7-9 virtually
Inbound is a conference hosted by HubSpot that brings together customer experience professionals, digital professionals, sales, marketing, and more. The event will be home to networking opportunities, meeting sessions, expert talks, and training. The cost is $799 for entry and access. The panel comprises impactful speakers who are from over 161 countries. The conference also has top-class workshops and meetings spanning three days.
Quarter 4
Customer Service Revolution 2022
Location: Cleveland, Ohio
Date: Nov 8-9, 2022
This is a customer success and customer experience conference where one can learn about the top tools and strategies required to create a stellar customer experience journey. Attendees can learn about customer experience strategies and the involvement of technology in the same. Experts in the industry include Jared Green, founder and CEO at Engage 365, Cassandra Worthy, CEO of Change Enthusiasm, Joel Sylvester, Chief Client Officer at Five Star Call Centers, and Ryan Magnon, Senior Principal Operations Lead at Chick-fil-A.
Customer Engagement Summit
Location: Westminster Park Plaza, London
Date: November 15, 2022
This is Europe’s largest customer engagement event whose theme is The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX. Explore how human experience and technology come together to offer holistic, precise, and predictive data solutions.
Customer Experience Asia Week
Location: Singapore
Date: November 21 – 24, 2022
Customer Experience Asia Week 2022 is Asia’s number one CX event spanning over the latest discussions, topics, and ideas on business customer experience. The biggest shakers in the CX industry are here to learn new techniques, strategies, and steps. Join the meet for transformational CX.
Parting Thoughts
Customer Experience is a part of our everyday lives and we all know it. Therefore, the more we tend to attend customer experience conferences – be it online or in-person, it only adds up to your understanding, values and knowledge. Not only that, this will also teach you how to better connect with your company’s audience, boost customer loyalty, and improve your NPS score. The events listed above are the top-rated customer support and satisfaction gatherings around. Every one of them will be beneficial to you. So, what are you even waiting for? Book your tickets and register without any further ado.
Highly accomplished, motivated, and adaptable sales and operations professional with a track record of successful leadership. Known for an empathetic and consultative approach that consistently exceeds growth and revenue goals.
Published August 16, 2021, Updated June 07, 2023
