Sometimes it is just imperative to break free from the shackles of the 9 to 5 office life. It is nicer to take a break and catch up for some fresh air. A vacation sounds great, doesn’t it? Let me introduce you to customer success conferences, which is like a vacation in disguise.
Yes! As the demand for customer success is booming the market, so has the need for education arisen. This is where forums, workshops, and customer conferences play a pivotal part in educating people. It is a great way to brush up your skills, learn new qualities, and know what else is new.
We take immense pleasure in regaling information to our readers about the upcoming conferences so that they can block their calendars right away. These valuable insights will save you a ton on your additional research work. This list of the top Customer Success conferences aims towards a similar end where we selected the best ones for your use. So here we go!
Hurry up and start bookmarking. Enroll and register right away before it’s too late. Kindly note that a bunch of events is postponing, canceling, or maybe going virtual due to the Covid-19 pandemic. With that being said, many customer success events are coming online too, hence we will be updating this list when new information surfaces.
1. Digital Customer Experience Strategies Summit
Location: Toronto/Virtual
Date: Nov 7 – 8, 2023
The 10th Annual Digital Customer Experience Summit is coming to Toronto in 2023, bringing together CX experts from leading North American brands. Attendees will have the opportunity to identify and address customer pain points using data-driven insights, strengthen the connection between marketing and digital CX, and develop a solid CX strategy to drive conversions. With interactive sessions and participation from top brands like Etsy, Fresh/LVMH, TELUS, Coca Cola, Gamefam, Bell, The Bay, Service Canada, Schneider Electrics, and many more, this event offers valuable networking and learning opportunities both in-person and virtually.
2. Next Generation Customer Experience
Location: Renaissance Boston Waterfront Hotel, Boston, MA
Date: Jul 31 – Aug 1, 2023
Next Generation customer experience conference was started in 2011 and is a place for America’s top customer experience executives to connect, meet, and strategize at every touchpoint. Top brands like Adobe, Sephora, Airbnb, Walgreens, Microsoft, MasterCard, and more are part of the conference. More than 30% of the attendees are director-level customer experience professionals.
3. Adobe Summit—The Digital Experience Conference
Location: Las Vegas and Virtual
Date: Mar 19 – 23, 2023
With nearly 400+ sessions and training workshops, the Adobe Summit digital experience conference focuses on personalizing customer experiences, content curation, Adobe experience platform, and collaborative work environment. The event is designed to help you re-imagine experiences with customers and manage relationships better.
Topics on which most of the CSMs would take about include case-specific engagements with customers, the latest customer success technologies being used, and so on.
Location: The Brewery, London
Date: Jun 14, 2023
The Virtual Customer Engagement Transformation Conference is to help attendees evolve their customer engagement strategies and transform the customer relationship landscape. You will listen to more than 20 top-class speakers and industry experts. You will learn about the latest tools, techniques, case studies, and strategies to deliver an amazing experience. The conference is for any customer success professional who wants to increase their company growth and enhance overall customer retention.
5. CX Marketing Summit
Location: The Brewery, London
Date: Dec 6, 2023
The Marketing engagement summit is to help discover how MarTech plays an important role in company growth. Embark on a transformative journey with us to witness the future of marketing: a realm of automation, prediction, and AI-driven strategies. Discover the power of digital technology in delivering consistent messaging and unlock the secrets of gaining advanced customer insights. Also, explore the art of personalization to captivate and retain a loyal customer base.
Location: Manchester
Date: Oct 5, 2023
The customer-focused conference is an industry one-day event that helps unlock customer experiences. You can create seamless customer journeys with the human touch and intuitive omnichannel flows. The topics for the 2023 event include new tech and AI, attraction and retention, internal culture revamp, value-driven hybrid & flexible working, exceptional customer services, etc. Top brands attending the conference include UCAS, Barclays UK, Lidl, Bookings.com, DHL Express, Atlanta Group, Abbott and more.
7. CS100 Summit
Location: Sundance Mountain Resort, Sundance, Utah
Date: Sep 25 – 27, 2023
The 6th Annual CS100 Summit returns to Sundance Mountain Resort, uniting customer success executives and innovators for an unparalleled event. Expect insightful discussions, shared experiences, and stunning surroundings, blending strategy and practicality for a truly immersive learning experience. Previous speakers include Aaron Thompson, Chief Revenue Office of SuccessHACKER, Donna Weber, President of Springboard Solutions and Kristi Faltorusso, Chief Customer Officer of ClientSuccess. Get ready for an unforgettable, inspiring, and fun-filled time.
8. Customer Service Revolution
Location: Cleveland, Ohio
Date: Oct 11 – 12, 2023
The customer experience conference was founded 12 years ago to bring together business leaders who are committed to excellence. From this conference you will gain the knowledge and expertise to access resources that allow you to meet customer expectations. With the right tools, you can execute a customer experience strategy. Attendees will also be motivated to create an amazing customer experience strategy. Some of the top speakers include Shep Hyken, Dave Murray, Nicole Paul, etc.
Location: JW Marriot Starr Pass Tucson, AZ
Date: Oct 16 – 19, 2023
The Customer Contact West conference is one for unlimited networking, engagement, ideation, learning, and innovation in customer success. You can gain access to valuable resources, deep insights, and meaningful connections that enable you to effectively implement your customer contact strategy. This results in enhanced customer satisfaction, reduced customer attrition, and amplified revenue generation. There are zones in the conference for every customer success professional. The event is for every professional looking to ramp up their business growth and strategy.
10. SaaStock Dublin
Location: Dublin
Date: Oct 16 – 18, 2023
This SaaS customer success conference will help you connect with peers, build pipelines, and learn from experts. The conference boasts 6000 attendees, 400 investors, 200 partners, and hundreds of hours of content. You can connect with business executives, learn, network, and enhance overall growth.
11. Customer Engagement Summit
Location: The Brewery, London
Date: Nov 28, 2023
The customer engagement summit is Europe’s largest customer conference of diverse content covering all facets of customer engagement. Gain insights into the evolving role of human experience and technology in a CX landscape driven by holistic, predictive, and precise data solutions. Top-level speakers from renowned brands will share real-life case studies, showcasing the latest CX innovations and offering implementable ideas and strategies to elevate customer engagement. Be part of this live event to enhance your understanding of customer expectations in an increasingly digital world of human interaction.
12. Customer Success Festival
Location: Las Vegas
Date: May 24 – 25, 2023
The Customer Success Festival will bring together CS professionals from some of the most widely recognizable companies and the most innovative startups to share their irreplaceable industry knowledge, in the heart of Las Vegas. This is your opportunity to network with CS experts in an intimate in-person setting, gaining the opportunity to ask complex questions so that you can succeed at your job and stay ahead of the game.
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What value you gain from these conferences?
There can arise second thoughts in you about if it is really necessary to attend such conferernces or is it just good-to-have such experience. Further, the cost associated with such conferences should also be justified so the value gained from it can be measured and shown to your superiors. So, to convince you about the underlying value of attending such conferences, here are some points.
Thought leadership opportunity
To begin on a road of becoming a thought leader in your niche, you need to first listen to and learn from those who are already the ones. Customer success conferences like these are a rich source of learning directly from such leaders and practitioners. You may think that you can also get enough material on YouTube or so about these thought leaders but trust me, the kind of knowledge and experience they share in these conferences are extremely valuable. And most of the times these recordings are not freely available online in its full length.
Networking opportunity
To become successful in your niche, you need to understand the dynamic of your business eco-system. Various growth opportunities emerge once you start collaborating with executives, leaders and influencers outside your organization in these CS conferences. You must develop a symbiotic relationship with other key members in your niche for a collective growth. Hence, these conferences allow you to develop such useful network that you can leverage to achieve greater outcomes. Becoming a part of a larger fraternity also gives you a communal feeling which is helpful in the long term sustainability of your business.
An opportunity to stand-out
There are many kinds of people attending such conferences. Few could be your potential customers while others can be your competitors. The best way to stand out from the crowd is to apply for conducting a session. Through this, you can demonstrate your expertise in your field among the right crowd. This presentation can be on anything ranging from a business topic to your product demo. Make sure that you add value to your listeners rather than focusing solely on promoting your product. The product promotion would be a natural outcome of the trust you would be establishing by exuding your knowledge.
Capitalize on virtual events
Since most of the conferences are happening on a virtual mode this year onwards, you should have a different approach to fully capitalize it. Saving the list of attendees with their LinkedIn would be quite beneficial if you want to engage with them later for marketing purpose. Likewise, you can have an opportunity to peek on the trending topics in your niche through all the sessions scheduled in such conferences.
That’s a Wrap
Customer Success is most likely going to become a part of our everyday lives. Further, attending customer service conferences will teach you how to better connect with your company’s audience, boost customer loyalty, and improve your NPS score.
The events listed above are the top-rated customer support and satisfaction gatherings around. Every one of them will be beneficial to you. So just choose the ones that you deem fit to your schedule and budget and go experience its career-boosting power for yourself!
Rohan has over 11 years of experience in client services, marketing and hospitality field. Previously, he was head of digital marketing for a hi-tech mobile application. Rohan is driven by new challenges and the possibility of making an impact on individuals and businesses.
Published September 28, 2020, Updated February 21, 2024
