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Jul 19, 2023
Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
Jan 11, 2023
Hence, it is must to update yourself with the new customer service trends that will be prevalent in the SaaS industry in the year 2021.
18 Dec, 2020
LAER model is one of the customer engagement models for customer success. Here is all you need to know about the LAER model and customer success.
11 Dec, 2020
The year 2020 felt more like a decade. With the turmoil associated with the COVID virus, lockdowns, and restrictions, there is a new tomorrow waiting for the CS space. However, not all is lost. This has engendered new hope aligning with new strate
10 Dec, 2020
The importance of having a milestone for completing a task can rarely be over-emphasized. Until you have a goal in mind, the overall steps needed for completing a task seem to be meaningless. And when the process of reaching that goal turns into a
For 2021, customer experience will be a game-changer. In this blog, we’ll explore some trends that will shape the 2021 customer experience.
09 Dec, 2020
Are you irritated with some of your customers? Do you secretly wish how lovely your life would be without them? And is it really okay to fire a client? Well, fortunately sometimes the answer is yes! When a client subscribes to do business with you
07 Dec, 2020
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