Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Unlock the secrets to Key Account Management excellence! Our survey report is your golden ticket to KAM success. Download it today and start the journey!
Discover powerful systems transforming customer success. Dive into our comprehensive White Paper for advanced strategies and game-changing insights.
Jul 19, 2023
Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
Jan 11, 2023
A director of customer success is responsible for building and leading the customer success team. Their common daily activities vary widely. Learn more!
07 Aug, 2020
Check out stellar customer experience examples that will prove that customer experience is above everything else. Here are 5 such to amaze you right away.
06 Aug, 2020
Tips to deal with unhappy customers or dissatisfied customers. Check these proven tips on how to compensate an unhappy customer or angry customer.
05 Aug, 2020
A Customer Success Leader’s best habits are the ones that make all the difference. Here are 7 hand-picked habits that you too must inculcate if you wish to excel.
04 Aug, 2020
A customer advisory board is a group that comes together to provide valuable insights on a product. Know how customer advisory board benefits brands.
03 Aug, 2020
What is customer success? Customer success is the process of helping customers achieve their expected results by using a product & customer success strategy.
31 Jul, 2020
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
