Customer Success Intelligence

The advent of SaaS cloud applications has transformed the way businesses operate. It’s no longer mandatory for employees to be stationed at their office to carry out their daily operations. The SaaS model has invaded almost every depar

Customer success as the name suggests is about your customer’s success. And this success goes beyond mere satisfaction and maximum usage of your product and Customer Success Program. It needs to be defined from the customer’s point of view

When I set to begin explaining what exactly does the coined term, ‘customer obsession’ is, I might as well begin with what it is not! Yes, reverse psychology is like a new ruler of our minds these days. Anyways, client obsession is not like a

What are the top user onboarding metrics? Here are top SaaS onboarding stats you should look out to keep a check on smoother user onboarding process.

Of much contradiction is the popular perception of SaaS. While the perception claims it is mostly sign-up, subscribe and surf, gone are the days when that was accurate. The entire process of customer onboarding, monitoring, working with stake

SaaS businesses rely on customers to renew their subscriptions on either a monthly or annual basis. The free trial is a way to advertise what a product can do for your customers. Consider it your value proposition. What do you do when the SaaS fre