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When you know that your revenue is based on a recurring contract – be it monthly or annual, you might as well be aware that every client can put a dent on your cash flow. And that is why high retention score is of huge pertinence for you. W
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Ever since the expansion of internet usage in modern human lives, data privacy has become one of the major concerns for individuals. We login to several sites, browse several web pages and share our details in various web portals without the least
Churn rate is the rate of customers or revenues lost by a company in a given time period. It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. It means that out of every 1000 customers if
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Dig into some of the finest 5 account manager training online resources which will take your accounting skills to the new heights. Read on to explore.
After the era of customer service and customer experience, now is the time for customer success to try its luck. Talking in terms of B2B businesses, client success is one of the factors that businesses are focusing on, in 2020. Client success
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