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Other than products and services, customer experience is the prime factor that will set you and your company apart from your competitors. In the customer-focused era over the globe, every other company is giving
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The account manager plays a pivotal role in any business. But over the course of time, the role has evolved with the rise of Software-as-a-Service (SaaS) companies. With this evolution, the role of a SaaS account manager has not been the same as t
For the subscription economy, customer retention is the whole and sole conception. Read about the Foundation of the Subscription Economy in detail.
Customer success is essential when it comes to raising your monthly recurring revenue (MRR) and reducing churn. That makes it very important to hiring a CSM (Customer Success Manager). We will go over what you should be looking for when searching
If you think you are like most of the SaaS managers, you are committed to growing your business. But to do that, you must ensure that whatever you do results in customer stickiness. For that is all that matters. As a company, you would not take a
In this Article, we are going to go over the top challenges in SaaS customer onboarding so that you can increase your SaaS customer retention levels.
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