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The last decade has witnessed a global boom in the field of customer service. Today’s customer is more vulnerable. He has more options than ever, he has access to more information and the birth of monthly subscriptions has changed the game entir
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Here is a list of Top 7 Customer Success Goals which might help businesses to create value for their customers. #1 Successful Customer Onboarding Getting off to a strong start greatly enhances the chances of achieving success, and a long term sati
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To become a great Customer Success Leader, you need some exceptional traits that do all the talking. Here are 7 must-have traits to excel as a CS leader.
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The business of the customer market has a golden rule, one which sticks to customer retention and claims them as ‘Always right’. It is never fun to let go of your clients. Letting off clients’ results in letting off profit which then results
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