Customer Success Intelligence

Customer success is a method of determining performance and satisfaction based on results. It’s a way to demonstrate the real-world impact of your product. Instead of hypotheticals or projections about how your product will impact your customers

Product success is a subset of customer success that takes a close look at product experience and its adoption and usage by customers.

SaaS companies rely on customer success, or CSM per se, for their own success. Customers have more choices and opportunities to move on to a competitor’s product or service, thanks to the SaaS subscription delivery model. This relatively new way

SaaS companies rely on happy customers for success. Monthly subscriptions mean you have to sell your product each month. If a service doesn’t meet a customer’s needs, or the customer is dissatisfied with a product, the customer can easily canc

Customer success is a crucial consideration for businesses that provide solutions through a SaaS model. When customers use your service and derive measurable value, they remain as customers and present opportunities for additional revenue. Busines

Customer success is an exciting and relatively new concept in business. To be sure, the goals of a customer success initiative have been around for many years. Companies have long understood the importance of delivering value to a customer, and su