Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Unlock the secrets to Key Account Management excellence! Our survey report is your golden ticket to KAM success. Download it today and start the journey!
Discover powerful systems transforming customer success. Dive into our comprehensive White Paper for advanced strategies and game-changing insights.
Jul 19, 2023
Income from Outcomes – It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
Jan 11, 2023
The key to preventing churn is taking a customer-focused view and orienting and simplifying all activities around it. For software as a service (SaaS) companies, customer churn is a constant concern. You can have the best platform on the market an
19 Nov, 2019
Customer success management is not something to measure or optimize on occasion; it requires attention and an overall recasting in your organization.
15 Nov, 2019
How customers use and interact with your product trumps everything. Customer success has become a popular buzzword for software as a service (SaaS) companies looking to increase the amount of time and money customers spend on their platform. By tr
07 Nov, 2019
What is customer experience management? How does it differ from customer relationship management? Objective of customer experience management methodology.
25 Jun, 2019
Role Of Digital Transformation In The Healthcare Industry With digital transformation disrupting several industries over the years, the healthcare sector hasn’t been left far behind. Patients have been greatly benefited as a result of this
20 Jun, 2019
Introduction Modern-day retail has evolved from the erstwhile physical outlets to contemporary digital platforms. Proof of this can be found in the fact that out of the 53% of US internet users who research online for products or services, 34% pur
11 Jun, 2019
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
