Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Here is our take on gross revenue retention and its meaning in the SaaS industry.
09 Feb, 2022
A complete guide on how you can level up customer success operations (CS operations) using SmartKarrot.
07 Feb, 2022
The pertinent question that every B2B SaaS (Software as a Service) company has is whether customer value as a domain is valuable to their organization? Let us try to find out answers to those questions through this write-up.
03 Feb, 2022
Here’s our take on SmartKarrot’s CS Reporting functionality and how it has become an indispensable feature for CSMs.
02 Feb, 2022
Convincing the senior leadership team to invest more in customer experience is a tricky ordeal, but not any more thanks to this guide.
01 Feb, 2022
In this blog, I will discuss how low code/no code customer success can be a defining factor in delivering customer value at the speed of business.
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