Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
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Common causes of customer success and product disconnect and tips to foster this much-needed collaboration for realizing full potential.
22 Dec, 2021
Customer Success is a strategic growth driver that deserves C-Suite attention and a seat at the table.
21 Dec, 2021
In this write-up, we will look at the different ways you can take your customer onboarding a notch ahead with digitized workflows.
20 Dec, 2021
In this write-up, we provide you with valuable information about transparent and explainable AI.
17 Dec, 2021
The holy grail to help you get CX buy-in from your frontline employees is here. Scroll below to learn the diverse ways to apply the winning formula in your organization as soon as possible!
16 Dec, 2021
In this write-up, learn how to improve customer success outcomes through SmartKarrot’s augmented intelligence tool.
15 Dec, 2021
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