Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Which are the top 10 customer experience books for the CXO to delve into? Here we have made you a quick list to get your order ready in no time.
08 Sep, 2021
Serious about Customer Success? Then you need to pick the right CS software over a CRM tool or a business intelligence (BI) tool. Here’s why!
06 Sep, 2021
While both CRM and Customer Success Platform focus on customer-centricity, they provide different functionalities. Read to understand which software can be a better investment for your company.
02 Sep, 2021
The best books for SaaS founders and CEOs are here. Read through the list and pick your favorite today itself. Scroll on and order now.
26 Aug, 2021
How do you craft an effective communication strategy that helps to boost up customer success? Read on to see the spilled beans and learn more.
24 Aug, 2021
Learn what a SaaS Product Roadmap really is, how to create one, and why it is the most important part of a SaaS company.
18 Aug, 2021
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
