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Define and track onboarding by phase, user progress, account, and portfolios.
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Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
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Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
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What is Conversational AI and what are some of its shining benefits to the Customer Success niche? It is a glimpse of future in front of us? Let’s dig in.
07 Apr, 2021
Product-led growth is important for any SaaS company and to understand the efficacy of that- knowing product-led growth metrics are important.
05 Apr, 2021
The key goal of revenue operations is to increase predictable revenue and optimise operations between marketing, sales, and customer success.
31 Mar, 2021
Expansion revenue is the revenue that comes from existing customers by means of upselling, cross selling, or anything more than the initial purchase.
29 Mar, 2021
What is Dogfooding for SaaS companies- the advantages, who should do it, examples of dogfooding and the cons of dogfooding.
25 Mar, 2021
Achieving product-market fit will help create the right strategies for your business and help run in sustainably. How to achieve and measure it?
19 Mar, 2021
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