Customer Success Intelligence

A well-built customer success workflow can help you simplify, systematize and support the overall work processes. Here are some guidelines to keep in mind.

At the core of any customer success role is the need to ensure customers who have trusted a solution reach their desired goals or outcomes. However, customer success leaders more often find themselves handling service challenges and putting out fi

Jobs to be done is a framework to understand customer needs through the specific jobs they are trying to accomplish. Read how it helps in Customer Success.

Customer Success Culture is set by incorporating the right strategies and practices at the right time. Here are 8 such practices to imbibe the culture.

The responsibilities of the customer success manager and account manager overlap but there is a whole lot of difference between the two. Read on.

Customer Attrition, in simpler terms, is the loss of a customer from an organization. It is similar to churn, customer turnover, and customer defection.