Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
Meet the industry’s first virtual assistant (SIA) designed for customer success and account management.
Our core values, team, and community
Get in touch anytime.
Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Explore the blog for ideas, insights, and inspirations for customer success teams.
Want more?Sign up for our monthly newsletter.
Customer Acquisition Cost is a vital metric that ascertains the amount of money needed to acquire a customer, but is that all? Read on to know.
15 Oct, 2020
Find out what it takes to be an Account Manager and also take a glance at their roles and responsibilities in day-to-day life.
14 Oct, 2020
What is Customer Intelligence and why is improving its performance vital to growth. Here’s how you can implement CI in your organization, benefits, and more.
13 Oct, 2020
Customer growth is one of the key goals for SaaS companies. So, let us look at a few important ways that can help you grow and keep your customers.
08 Oct, 2020
Vertical SaaS vs. Horizontal SaaS: How do they differ? Let’s look into both the terms in detail and find their importance in context to customer success.
07 Oct, 2020
Customer Success Email etiquettes must be maintained before you hit ‘send’. But how to maintain email hygiene, here are eight golden rules for you.
28 Sep, 2020
Sign up for SmartKarrot’s newsletter.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
