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Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
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Empathy in the workplace is a must if you are eyeing a customer-first business model. Read on to know what does empathy means and how to build it quickly.
23 Sep, 2020
In this article, we will discuss the impact of customer success as a competitive advantage in 3 different forms for the B2B SaaS Companies.
18 Sep, 2020
When we talk about what part of the company is technically the inner voice of the customers, the answer usually turns out to be customer success management. In fact, the best companies recognize the use of good communication and how that can add v
17 Sep, 2020
Does a Remote Customer Success Manager’s roles and responsibilities differ when working remote or it is all the same? Look no further and scroll on
Marketing and customer success can collaborate to produce amazing results and drive significant revenue growth. Want to learn how? Read on!
27 Aug, 2020
Customer Expectations include everything that a customer expects from your company, product or service. Winning them is the key to reach greatest heights.
10 Aug, 2020
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