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The first 90 days of a customer relationship (onboarding) are crucial for optimizing use, adoption, and derived value from a SaaS service.
01 Feb, 2020
The key to SaaS provider success is their customer success, and behavioral analytics helps pave the road that leads to it.
22 Jan, 2020
“Customer Success” provides a direct and positive impact on the Perceived Value while delivering more personalized interventions in driving product adoption.
20 Jan, 2020
Saas user engagement strategies evolve constantly. Here are the best ways to engage users on your software that help in increasing frequency of purchase.
19 Jan, 2020
Customer success is an effective method for evaluating your customers’ journey. It helps ensure that customers derive value from your SaaS solution. It’s a key component for customer retention since people are more likely to be happy with —
11 Dec, 2019
Customer success is often intertwined with a one-on-one relationship, growth can get overwhelming if a business does not plan for scale.
27 Nov, 2019
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