Churn | 11 MIN READ Customer Attrition: Essential Guide to Understand, Measure, and Prevent It Oct 16, 2020 Customer Attrition, in simpler terms, is the loss of a customer from an organiza... Read More |
Customer Experience | 4 MIN READ Why Active Listening Is Important for Customer Success Jul 29, 2020 Active listening is key for customer success. Find out what it is, its benefits,... Read More |
Customer Success | 7 MIN READ Why Customer Success is Critical during a Crisis like Covid-19 Jul 28, 2020 Embracing certain practices, knowing what the next steps are, and veering them i... Read More |
Customer Experience | 6 MIN READ How a Customer Success Early Warning Systems Help Prevent Customer Churn Jul 7, 2020 Early Warning Systems have been a big help in the CS field as they warn you when... Read More |
Churn | 6 MIN READ Revealed: Closely held Industry Secrets to Account Churn Prediction! May 28, 2020 When you know that your revenue is based on a recurring contract – be it month... Read More |
Churn | 6 MIN READ 5 Ways to Benchmark and Control Your SaaS Churn Rate Effectively! May 20, 2020 Churn is supposedly the new buzz in the market, and why wouldn’t it be? W... Read More |
Churn | 4 MIN READ 8 SaaS Churn Stats Mar 23, 2020 As a SaaS provider, you already know the importance of measuring your churn rate... Read More |
Churn | 18 MIN READ Preventive Churn Management – A Primer! Mar 5, 2020 Churn management is the process of identifying customers who are likely to churn... Read More |
Churn | 11 MIN READ Fundamentals of Reducing SaaS Churn Rate Dec 18, 2019 The cost of acquiring a new client is 5–25 times more than retaining a new one... Read More |
