Customer Experience | 5 MIN READ Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive Jun 30, 2020 Customer Success AI and ML have been the new talk of the town. Will incorporatin... Read More |
Customer Experience | 6 MIN READ What Is CEM? Which Are the Top 10 CEM Platforms? Jun 30, 2020 When you manage the interactions of your customers using touchpoints is called C... Read More |
Customer Success | 7 MIN READ SaaS vs PaaS vs IaaS: Comprehensive Explanation, Examples & Resources Jun 19, 2020 As you step into the world of the e-commerce domain, the three important acronym... Read More |
Customer Success | 6 MIN READ How to Upgrade the Experience from Customer Service to Customer Success? Jun 18, 2020 Every business knows about customer service, but few know about customer success... Read More |
Customer Success | 8 MIN READ Client vs. Customer: What Is the Exact Difference in SaaS? Why Is it Important? Jun 17, 2020 Get insights into the main difference between Client vs Customer in the Software... Read More |
Customer Experience | 8 MIN READ 5 Steps to Radically Improve Customer Experience! Jun 15, 2020 Here are five ways to improve customer experience by building up each customer... Read More |
Customer Success | 13 MIN READ Customer Success Manager Role: The 8 key Responsibilities in a SaaS Company Jun 10, 2020 The Customer Success Manager plays a pivotal role in the upliftment of any given... Read More |
Customer Engagement | 6 MIN READ Sample 30 60 90 day plan; playbook for Customer Success Managers Jun 10, 2020 A 30 60 90 day plan lays out a well-formed picture of the course of action that ... Read More |
Customer Advocacy | 11 MIN READ 9 Examples That Prove: The Customer Is Not Always Right Jun 2, 2020 Finding the right customer might not always be easy. Here are 9 examples that cl... Read More |
Customer Engagement | 13 MIN READ What is Customer Segmentation in SaaS and How is it Useful? Apr 24, 2020 In B2B, we often use 80-20, 80% of the profits are incurred from 20% of the cust... Read More |
Customer Experience | 9 MIN READ Difference between Customer Success Vs Customer Experience? Apr 23, 2020 Customer Success vs Customer Experience: Customer experience concentrates on tou... Read More |
Customer Success | 3 MIN READ Top 10 Customer Success Podcasts Apr 15, 2020 Transform your customer success strategy with insights from these top 10 CS Podc... Read More |
