Customer Experience | 6 MIN READ Top 10 Benefits of AI in Customer Experience Feb 2, 2021 AI in Customer Experience plays a big role in shaping the success of a company. ... Read More |
Customer Success | 8 MIN READ Evolution of Customer Success: Past, Present, and Future Jan 22, 2021 Step back into memory lane: Look at the evolution of customer success, evaluate ... Read More |
Customer Success | 11 MIN READ Customer Data Platform (CDP): The Ultimate Guide Jan 21, 2021 Customer Data Platform amasses customer data from multiple channels and stores i... Read More |
Customer Success | 9 MIN READ Types of Customer Needs: The Complete Guide Jan 19, 2021 Customer needs are becoming more challenging to meet. Learn how to identify them... Read More |
Customer Experience | 13 MIN READ How Customer Experience Is an Organization-wide Strategy Jan 15, 2021 Providing customer experience through siloed functions is no longer helpful. An ... Read More |
Customer Success | 6 MIN READ How to Turn Your NPS Detractors into Promoters: The Essential Guide Jan 13, 2021 Unsatisfied and unhappy customers would not only provide negative, appalling fee... Read More |
Customer Experience | 8 MIN READ The 15 Biggest Myths of Customer Experience (CX) – Busted! Jan 12, 2021 It's time to clear up some of the biggest myths around customer experience (CX) ... Read More |
Customer Experience | 6 MIN READ The Roles of Success in the Customer Experience Jan 4, 2021 How Success leaders can enable the best customer experience by optimally owning,... Read More |
Customer Success | 6 MIN READ What Is a Customer Portal and Why Is It Important for Customer Success Dec 23, 2020 A customer portal is a one-stop-shop for online self-service support. To know wh... Read More |
Customer Success | 6 MIN READ What Is Customer Training and What Are Its Benefits? How to Implement a Customer Training Program? Dec 23, 2020 The essence and importance of a customer training is immense. Dig in to know wha... Read More |
Customer Experience | 8 MIN READ What Is Product Experience (PX) and Why Does It Matter Dec 22, 2020 Product Experience is the part of the customer journey that allows for churn red... Read More |
Customer Success | 9 MIN READ Customer Success in EdTech: The Essential Guide Dec 22, 2020 Edtech is an interesting industry but why does Edtech need Customer Success Stra... Read More |
