Customer Retention | 6 MIN READ SaaS Renewal Rate: A Guide for Subscription Businesses May 20, 2021 The best guide to SaaS renewal rate – top metrics, how to improve renewal rate... Read More |
Customer Success | 6 MIN READ How to Use Content to Boost Customer Success Feb 18, 2021 A well-written Customer Success Content has the power to accelerate your retenti... Read More |
Customer Retention | 5 MIN READ What Is Cohort Analysis? How to Use It to Boost Customer Retention and Make Better Product Decisions Feb 4, 2021 To boost customer retention, a cohort analysis is a must. Use cohort analysis re... Read More |
Customer Retention | 7 MIN READ Customer Retention Cost (CRC): All You Need to Know Jan 20, 2021 Although there’s a cost involved with customer retention, the benefits are man... Read More |
Customer Experience | 8 MIN READ What Is Product Experience (PX) and Why Does It Matter Dec 22, 2020 Product Experience is the part of the customer journey that allows for churn red... Read More |
Customer Success | 7 MIN READ Customer Success ROI: How to Measure and Improve It Dec 4, 2020 Learn how to measure the customer success ROI (return on investment) in the grow... Read More |
Customer Success | 6 MIN READ Top 10 New Year Resolutions for Customer Success Managers in 2021 Dec 3, 2020 It is no wonder that the new year is the time for setting personal goals. If you... Read More |
Customer Success | 6 MIN READ Perfect Sales to Customer Success Handoffs: The Essential Guide Nov 18, 2020 Learn from this essential guide, how to create perfect sales to customer success... Read More |
Customer Success | 7 MIN READ Top Strategies for Customer Value Creation Nov 11, 2020 In order to stay in business with you for the long term, the customer has to con... Read More |
Customer Retention | 32 MIN READ 70+ Experts Reveal the Best Customer Retention Strategies During COVID-19 Nov 2, 2020 Retaining your customers during COVID-19 is very important for any business. Her... Read More |
Customer Success | 6 MIN READ A Complete Guide to Growing Your Customer Base Oct 16, 2020 It is not hard to comprehend that customers are the backbone of any successful b... Read More |
Customer Success | 7 MIN READ How to Build and Scale a World-Class Customer Success Team Sep 25, 2020 Let us look at how you can build the customer success team and what steps you ne... Read More |
