Customer Retention | 6 MIN READ
May 20, 2021
The best guide to SaaS renewal rate – top metrics, how to improve renewal rate...
Customer Success | 6 MIN READ
Feb 18, 2021
A well-written Customer Success Content has the power to accelerate your retenti...
Customer Retention | 5 MIN READ
Feb 4, 2021
To boost customer retention, a cohort analysis is a must. Use cohort analysis re...
Customer Retention | 7 MIN READ
Jan 20, 2021
Although there’s a cost involved with customer retention, the benefits are man...
Customer Experience | 8 MIN READ
Dec 22, 2020
Product Experience is the part of the customer journey that allows for churn red...
Customer Success | 7 MIN READ
Dec 4, 2020
Learn how to measure the customer success ROI (return on investment) in the grow...
Customer Success | 6 MIN READ
Dec 3, 2020
It is no wonder that the new year is the time for setting personal goals. If you...
Customer Success | 6 MIN READ
Nov 18, 2020
Learn from this essential guide, how to create perfect sales to customer success...
Customer Success | 7 MIN READ
Nov 11, 2020
In order to stay in business with you for the long term, the customer has to con...
Customer Retention | 32 MIN READ
Nov 2, 2020
Retaining your customers during COVID-19 is very important for any business. Her...
Customer Success | 6 MIN READ
Oct 16, 2020
It is not hard to comprehend that customers are the backbone of any successful b...
Customer Success | 7 MIN READ
Sep 25, 2020
Let us look at how you can build the customer success team and what steps you ne...
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.