Customer Success | 5 MIN READ Best Practices for Managing Remote Customer Success Teams Jul 20, 2020 Remote Customer Success has been a new term since COVID has hit us. Interestingl... Read More |
Customer Success | 5 MIN READ Become a Real Customer Success Specialist (By Expertise, Not Just by Designation) Jul 15, 2020 A Customer Success Specialist manages the relationship and delves into the custo... Read More |
SaaS | 5 MIN READ NPS for SaaS: Are you beginning to notice the Challenges with this metric? Jun 6, 2020 NPS or Net Promoter Score is a metric that aids in understanding whether your cl... Read More |
Customer Advocacy | 11 MIN READ 9 Examples That Prove: The Customer Is Not Always Right Jun 2, 2020 Finding the right customer might not always be easy. Here are 9 examples that cl... Read More |
Customer Advocacy | 5 MIN READ SaaS Tip: What is Customer Life Management? May 29, 2020 Gone are the days when customer service used to be a one-time deal. These days, ... Read More |
Customer Success | 3 MIN READ Top 8 Customer Success Workshops and Training Programs May 28, 2020 Check these customer success workshops and training programs to master customer ... Read More |
Customer Success | 5 MIN READ Top 7 Traits of a Great Customer Success Leader! May 21, 2020 To become a great Customer Success Leader, you need some exceptional traits that... Read More |
Customer Success | 4 MIN READ Customer success metrics that are turning out to be Vanity metrics Feb 28, 2020 In today’s world, businesses enjoy easy access to information on every aspect ... Read More |
Customer Success | 4 MIN READ Which areas should your customer success managers (CSMs) collaborate on? Feb 27, 2020 It’s easy to think of customer success management as an ongoing dialogue betwe... Read More |
Customer Success | 6 MIN READ Structure of a Customer Success Manager compensation Feb 21, 2020 Customer success is a business activity that touches every part of a SaaS provid... Read More |
Customer Success | 4 MIN READ How Much Should SaaS Providers Spend on Customer Success Feb 14, 2020 Businesses know that customer success pays off, but determining how much they sh... Read More |
Customer Success | 6 MIN READ 5 Common Mistakes That Customer Success Managers Make Feb 4, 2020 Below are a few of the most common mistakes we’ve noticed CSMs make. ... Read More |
