Customer Success | 4 MIN READ How Much Should SaaS Providers Spend on Customer Success Feb 14, 2020 Businesses know that customer success pays off, but determining how much they sh... Read More |
Customer Success | 5 MIN READ Five Essential Skills for Customer Success Managers (CSMs) Feb 11, 2020 Customer success management involves building customer-focused relationships tha... Read More |
Customer Success | 6 MIN READ 5 Common Mistakes That Customer Success Managers Make Feb 4, 2020 Below are a few of the most common mistakes we’ve noticed CSMs make. ... Read More |
Customer Success | 7 MIN READ What Makes a Good Customer Success Manager (CSM) Great? Jan 7, 2020 SaaS companies rely on customer success, or CSM per se, for their own success. C... Read More |
Customer Success | 5 MIN READ Why Great Customer Success Managers Need to Excel at Customer Handoffs Dec 24, 2019 So, you’ve nurtured and moved a lead through your sales and marketing funn... Read More |
Customer Success | 11 MIN READ SaaS: “Prisoner Accounts” vs. “Retaining customers, the right way” Dec 9, 2019 SaaS companies tend to keep a close eye on churn, as it indicates a measure of f... Read More |
