Customer Success | 5 MIN READ How to Overcome Customer Data Silos with SmartKarrot Jul 21, 2022 Customer data silos have always been a challenge for any customer success profes... Read More |
Customer Experience | 5 MIN READ Customer Memory: The Key to Driving Positive Customer Experience Jul 19, 2022 Is there a connection between customer memory and positive customer experience? ... Read More |
Customer Success | 5 MIN READ The Art and Science of Measuring Customer Emotions: An Essential Guide for CSMs Jul 7, 2022 Do you know the best ways to measure customer emotions as a CSM? If not, check o... Read More |
Customer Success | 6 MIN READ Getting Executive Sponsors to Attend Your QBRs: A Step-by-Step Guide for CSMs Jun 28, 2022 Do you want executive sponsors to attend your QBRs as a CSM? If yes, please chec... Read More |
Customer Success | 9 MIN READ Top 10 NPS Survey Best Practices for Customer Success Managers Jun 23, 2022 As a customer success manager, do you want to optimally utilize the NPS survey t... Read More |
Customer Success | 6 MIN READ Hiring a Teacher for Your Next Customer Success Role: 5 Reasons Why It Makes Sense Jun 14, 2022 Does it really make sense to hire a teacher for your next customer success role?... Read More |
Customer Success | 6 MIN READ How to Lead Through a Crisis: A Guide for Customer Success Leaders May 16, 2022 As a customer success leader, you need to set the right example while going thro... Read More |
Customer Success | 6 MIN READ How Product Managers and Customer Success Managers Can Empower Each Other May 4, 2022 Is there a real synergy between product managers and customer success managers? ... Read More |
Customer Success | 6 MIN READ 10 Productivity Hacks Customer Success Managers Can Learn from C-Suite Executives May 4, 2022 Every CSM needs to learn certain productivity hacks to excel in their field. In ... Read More |
Customer Retention | 7 MIN READ 10 Customer Retention Books CSMs Must Read Apr 15, 2022 As a CSM, have you ever wondered what are the customer retention books that can ... Read More |
Customer Success | 5 MIN READ A CEO’s Guide to Making Customer Success a Company-Wide Initiative Apr 6, 2022 What are the pre-requisites for making customer success a company-wide initiativ... Read More |
Customer Success | 6 MIN READ Customer Success Platform for Complex, Multi-Product Enterprises: Features and Use Cases Mar 30, 2022 In this blog, we have discussed how the multi-product architecture for enterpris... Read More |
