Customer Success | 6 MIN READ CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions Feb 5, 2021 Customer success account transition is a very fragile stage with respect to cust... Read More |
Customer Success | 12 MIN READ A Guide to Customer Success Career Paths Feb 2, 2021 Wondering what lies ahead in a customer success career path? Here are few option... Read More |
Customer Success | 7 MIN READ How to Implement and Succeed with CS Playbooks? Jan 29, 2021 Customer Success (CS) playbooks optimize customer experience and improve how ser... Read More |
Customer Success | 6 MIN READ Top 10 New Year Resolutions for Customer Success Managers in 2021 Dec 3, 2020 It is no wonder that the new year is the time for setting personal goals. If you... Read More |
Customer Success | 7 MIN READ How to Leverage Account Intelligence to Drive Customer Success Dec 1, 2020 While many companies have realized the importance of customer success, achieving... Read More |
Customer Success | 6 MIN READ Top Customer Success Alerts and Notifications to be Automated Oct 27, 2020 At the core of any customer success role is the need to ensure customers who hav... Read More |
Customer Success | 9 MIN READ Customer Success Manager vs Account Manager: The Key Differences Oct 20, 2020 The responsibilities of the customer success manager and account manager overlap... Read More |
Customer Success | 6 MIN READ Customer Success vs Customer Satisfaction: What is the Difference and Why it Matters Oct 9, 2020 The SaaS space offers the customers with various perks and benefits, that too on... Read More |
Customer Success | 6 MIN READ The Essential Guide to Customer Empathy for Customer Success Managers Sep 28, 2020 Humans want human contact – it’s textbook. We always lookout for someone who... Read More |
Customer Success | 6 MIN READ Essential Email Etiquette for Customer Success Managers Sep 28, 2020 Customer Success Email etiquettes must be maintained before you hit ‘send’. ... Read More |
Customer Success | 7 MIN READ How to Build and Scale a World-Class Customer Success Team Sep 25, 2020 Let us look at how you can build the customer success team and what steps you ne... Read More |
Customer Success | 13 MIN READ Top 15 Customer Success Trends For 2021 Sep 25, 2020 Have a look at top customer success trends 2021 and discover how these trends ca... Read More |
