Customer Success | 6 MIN READ The Role of Social Media in Customer Success Feb 11, 2021 Social Media in Customer Success plays a pivotal role. Read on to know how it en... Read More |
Customer Success | 9 MIN READ Should You Outsource Your Customer Success? All You Need to Know Feb 10, 2021 Customer success outsourcing is different from traditional outsourcing practices... Read More |
Customer Success | 6 MIN READ Mastering Customer Success Project Management: A Practitioner’s Guide Feb 9, 2021 A customer success project management tool will enable Customer Success Managers... Read More |
Customer Success | 6 MIN READ CSM-to-CSM Account Handoffs: A Guide to Perfect Customer Success Account Transitions Feb 5, 2021 Customer success account transition is a very fragile stage with respect to cust... Read More |
Customer Success | 6 MIN READ What Is Customer Intent? How Customer Intent Data Can Help Transform Customer Success? Feb 3, 2021 Customer Intent is the intention or purpose of a customer behind buying a certai... Read More |
Customer Success | 12 MIN READ A Guide to Customer Success Career Paths Feb 2, 2021 Wondering what lies ahead in a customer success career path? Here are few option... Read More |
Customer Success | 7 MIN READ How to Implement and Succeed with CS Playbooks? Jan 29, 2021 Customer Success (CS) playbooks optimize customer experience and improve how ser... Read More |
Customer Success | 8 MIN READ Top 10 Customer Success Automation Challenges and How to Overcome Them Jan 28, 2021 Customer success automation, like any other automation, comes along with a few c... Read More |
Customer Success | 8 MIN READ Evolution of Customer Success: Past, Present, and Future Jan 22, 2021 Step back into memory lane: Look at the evolution of customer success, evaluate ... Read More |
Customer Success | 6 MIN READ The Four Levels of Customer Satisfaction Jan 19, 2021 Here are four levels of customer satisfaction that stand as a testament to glory... Read More |
Customer Success | 8 MIN READ Customer Success and Product Team Collaboration Jan 15, 2021 A strong Product and Customer Success relationship is critical for long-term suc... Read More |
Customer Success | 7 MIN READ What Is Cost of Goods Sold (COGS) for SaaS? Where Does Customer Success Fit? Jan 13, 2021 If you are into the SaaS business, then you must have a solid understanding of t... Read More |
