Customer Success | 14 MIN READ SaaS: What is a great product onboarding process? Mar 27, 2020 Product onboarding is an important part of the process known as “Product Adopt... Read More |
Customer Success | 5 MIN READ Top 7 Customer Success Manager Skills Mar 27, 2020 Customer success management involves building customer-focused relationships tha... Read More |
Customer Experience | 6 MIN READ The Customer Success Strategy Mar 26, 2020 Convergence of Customer Success, Product Success and Experience Success Customer... Read More |
Customer Success | 4 MIN READ 20 Customer Success Statistics in 2020 Mar 24, 2020 Customer success involves a variety of activities aimed at delivering value to c... Read More |
Customer Success | 7 MIN READ Top 20 Customer Success Quotes Mar 16, 2020 Know these best customer success quotes on customer success, customer retention,... Read More |
Customer Success | 6 MIN READ Understand second order revenue to succeed at customer success Mar 13, 2020 The key to turning customer success into second orders is operationalizing all o... Read More |
Customer Advocacy | 8 MIN READ Rocking “Customer Success” with a simple onboarding survey Mar 6, 2020 Today customers are flooded with options on products and services, be it range, ... Read More |
Customer Success | 1 MIN READ SmartKarrot Receives 2 Awards From B2B Software Experts Mar 5, 2020 A leading business software review site recently awarded SmartKarrot two ma... Read More |
Customer Success | 4 MIN READ Customer success metrics that are turning out to be Vanity metrics Feb 28, 2020 In today’s world, businesses enjoy easy access to information on every aspect ... Read More |
Customer Success | 4 MIN READ Which areas should your customer success managers (CSMs) collaborate on? Feb 27, 2020 It’s easy to think of customer success management as an ongoing dialogue betwe... Read More |
Customer Success | 6 MIN READ Structure of a Customer Success Manager compensation Feb 21, 2020 Customer success is a business activity that touches every part of a SaaS provid... Read More |
Customer Success | 4 MIN READ Product Onboarding Lays the Path for Customer Success Feb 20, 2020 Companies that provide a SaaS product need to continuously sell to their custome... Read More |