Customer Success | 11 MIN READ
Jan 2, 2020
Customer success is a crucial consideration for businesses that provide solution...
Customer Success | 5 MIN READ
Dec 27, 2019
Customer success is an exciting and relatively new concept in business. To be su...
Customer Success | 5 MIN READ
Dec 24, 2019
So, you’ve nurtured and moved a lead through your sales and marketing funn...
Customer Success | 5 MIN READ
Dec 21, 2019
“Customer success” has become one of the business’ biggest buz...
Churn | 11 MIN READ
Dec 18, 2019
The cost of acquiring a new client is 5–25 times more than retaining a new one...
Churn | 13 MIN READ
Dec 13, 2019
Here is your chance to learn everything about negative churn in the SaaS industr...
Customer Success | 11 MIN READ
Dec 11, 2019
Customer success is an effective method for evaluating your customers’ journey...
Customer Success | 11 MIN READ
Dec 9, 2019
SaaS companies tend to keep a close eye on churn, as it indicates a measure of f...
Churn | 5 MIN READ
Dec 6, 2019
Customer retention for a SaaS provider, is more crucial than any benefit that th...
Customer Success | 5 MIN READ
Dec 4, 2019
Customer success v/s customer support - Responsive customer support is a signifi...
Customer Success | 5 MIN READ
Nov 27, 2019
Customer success is often intertwined with a one-on-one relationship, growth can...
Customer Success | 5 MIN READ
Nov 15, 2019
Customer success management is not something to measure or optimize on occasion;...
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.