Customer Success | 11 MIN READ 5 Customer Success Metrics You Can’t Do Without Jan 2, 2020 Customer success is a crucial consideration for businesses that provide solution... Read More |
Customer Success | 5 MIN READ Should your Board Care About Customer Success? Dec 27, 2019 Customer success is an exciting and relatively new concept in business. To be su... Read More |
Customer Success | 5 MIN READ Why Great Customer Success Managers Need to Excel at Customer Handoffs Dec 24, 2019 So, you’ve nurtured and moved a lead through your sales and marketing funn... Read More |
Customer Success | 5 MIN READ Customer Success is Not Just Account Management Dec 21, 2019 “Customer success” has become one of the business’ biggest buz... Read More |
Churn | 11 MIN READ Fundamentals of Reducing SaaS Churn Rate Dec 18, 2019 The cost of acquiring a new client is 5–25 times more than retaining a new one... Read More |
Churn | 13 MIN READ The Ultimate Guide to Negative Churn in SaaS Dec 13, 2019 Here is your chance to learn everything about negative churn in the SaaS industr... Read More |
Customer Success | 11 MIN READ Considerations When Shortlisting Customer Success Solutions Dec 11, 2019 Customer success is an effective method for evaluating your customers’ journey... Read More |
Customer Success | 11 MIN READ SaaS: “Prisoner Accounts” vs. “Retaining customers, the right way” Dec 9, 2019 SaaS companies tend to keep a close eye on churn, as it indicates a measure of f... Read More |
Churn | 5 MIN READ 5 Effective SaaS Customer Retention Tips Dec 6, 2019 Customer retention for a SaaS provider, is more crucial than any benefit that th... Read More |
Customer Success | 5 MIN READ Customer Success v/s Customer Support v/s Customer Experience Dec 4, 2019 Customer success v/s customer support - Responsive customer support is a signifi... Read More |
Customer Success | 5 MIN READ How to scale Customer Success without compromising quality Nov 27, 2019 Customer success is often intertwined with a one-on-one relationship, growth can... Read More |
Customer Success | 5 MIN READ 5 Best Practices for Enhancing Customer Success Management Nov 15, 2019 Customer success management is not something to measure or optimize on occasion;... Read More |
