Customer Engagement | 13 MIN READ What is Customer Segmentation in SaaS and How is it Useful? Apr 24, 2020 In B2B, we often use 80-20, 80% of the profits are incurred from 20% of the cust... Read More |
Customer Experience | 9 MIN READ Difference between Customer Success Vs Customer Experience? Apr 23, 2020 Customer Success vs Customer Experience: Customer experience concentrates on tou... Read More |
Data Security and Privacy | 14 MIN READ SaaS Data Security and Privacy: GDPR vs SOC2 vs HIPAA Apr 15, 2020 The SaaS data security and privacy means having safety and security of user data... Read More |
SaaS | 19 MIN READ What Are the Top SaaS Companies? Apr 13, 2020 We have analyzed several ranking reports of the top SaaS companies in the world ... Read More |
Customer Success | 15 MIN READ SAAS: What is a great customer onboarding process? Mar 24, 2020 Customer onboarding process is an important start to your customers’ journey. ... Read More |
Customer Success | 6 MIN READ 5 Common Mistakes That Customer Success Managers Make Feb 4, 2020 Below are a few of the most common mistakes we’ve noticed CSMs make. ... Read More |
Customer Success | 5 MIN READ Shut out the noise: 4 metrics that matter for SaaS business Jan 29, 2020 In a sea of SaaS metrics, it’s easy to get confused about which ones to track.... Read More |
Customer Experience | 6 MIN READ Customer Touchpoint Management in a Digital World Jan 20, 2020 Customers choose, recommend and pay more for a brand that provides a personalize... Read More |
Churn | 13 MIN READ The Ultimate Guide to Negative Churn in SaaS Dec 13, 2019 Here is your chance to learn everything about negative churn in the SaaS industr... Read More |
Customer Success | 11 MIN READ SaaS: “Prisoner Accounts” vs. “Retaining customers, the right way” Dec 9, 2019 SaaS companies tend to keep a close eye on churn, as it indicates a measure of f... Read More |
Churn | 5 MIN READ 5 Effective SaaS Customer Retention Tips Dec 6, 2019 Customer retention for a SaaS provider, is more crucial than any benefit that th... Read More |
Product Success | 4 MIN READ Product Adoption: The Key to SaaS Success Nov 25, 2019 The advent of consumer mobile apps has created new benchmarks for user experienc... Read More |
