Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Episode 57
3:02
April 8, 2024
Guy Galon
Customer Success Executive, Author and Advisor
Episode 56
1:20
February 29, 2024
Jolyn Isabelo
Head of Onboarding & Scaled Success APAC
Episode 55
1:29
February 23, 2024
Nainesh Poojary
Head of Customer Success - APAC
Episode 54
3:50
February 22, 2024
Shivani Chaturvedi
Episode 53
3:46
February 21, 2024
Episode 52
3:34
February 20, 2024
Sunil Mehta
Managing Director
Excerpt from Episode 5
01:54
Jul 12, 2022
Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit stage (and optimize your strategy accordingly).
Jennifer Chiang
01:13
Jul 05, 2022
There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (including the maturity of the customer success team).
Excerpt from Episode 3
01:32
Mar 03, 2022
AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becoming much more evolved in the next five years.
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
01:12
Feb 14, 2022
Over the last decade, customer success has evolved from being perceived as only a “churn buster” to an “earn booster” strategically connected to revenues.
Sue Nabeth Moore
Get notified when new episodes of The Customer Success Intelligence Podcast are released.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
Listen wherever you get your podcasts.
Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
See how SmartKarrot can help you deliverwinning customer outcomes at scale.
