Customer Success teams can become more customer-centric by better understanding customer data—in all its variety and velocity—and having a clear line of sight on what they want.

What differentiates best-of-breed CS teams from the rest is their ability to transform massive amounts of data to intelligent insights to meaningful action at scale.

Customer Success is less like a Swiss army knife and more like an orchestra. The CSM draws all the other resources and keeps them in harmony.

Among the many other Customer Success metrics, it is important to also showcase financial value.