Identify, monitor, and execute timely account expansions with real-time reports and indicators.
Proactively identify at-risk customers and prevent churn using automation, early warning insights, and more!
Understand your customers interactions with your product and make informed product success decisions.
Define and track onboarding by phase, user progress, account, and portfolios.
Intelligence-driven, scalable insights for onboarding, adoption, retention, and revenue growth.
Handle this critical component of the post sales customer journey.
Use the power of Playbooks across functions to operationalize standard procedures. Drive consistency, accountability and reduce cost and TATs.
Get a complete view of your customer and all their moving parts.
Deliver consistent customer experiences and repeatable success.
Create the right scoring system for your organization.
Create alert rules that are flexible.
Manage, analyze, and optimize your customer interactions.
Track your tasks easily by account, product, and outcome categories for better efficiency.
Create dynamic segment across accounts and users.
Drive adoption, upsell and cross-sell using extensive product data.
Automate your actions, alerts, playbooks and more.
Proactively uncover key insights and receive data-driven recommendations for your team.
Transcribe your calls and catch key phrases used by customers to trigger actions.
Improve decision making and actions for enhanced outcomes.
Unlock value from your data with our embedded Business Intelligence solution.
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Don’t miss an episode of the Customer Success Intelligence Podcast
Our annual survey captures the current state of CS Intelligence and automation.
Resources for new and seasoned Customer Success teams.
Features and SDKs you can integrate into your apps.
Calculate the potential ROI you could achieve with SmartKarrot CS.
Episode 33
1:51
August 30, 2023
Ed Powers
Episode 32
00:58
May 25, 2023
Niki Clarke Crossman
Director of Customer Success
Episode 31
23:17
May 24, 2023
Huey Le
Episode 30
46:17
May 12, 2023
Sue Nabeth Moore
Co-Founder, Success Chain
Episode 29
01:11
May 9, 2023
Donna Weber
Episode 28
01:28
May 5, 2023
Irit Eizips, Chief Customer Officer & CEO, CSM Practice
Chief Customer Officer & CEO, CSM Practice
Excerpt from Episode 3
1:22
Jul 12, 2021
Organizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.
Alan Fecamp, Founder, Just Digital
Excerpt from Episode 2
1:44
Jun 30, 2021
Every Customer Success Leader must answer some strategic questions for their company, customers, team, and themselves. Being able to successfully answer these questions is a make-or-break, yet learnable, leadership skill.
Marty Kaufman
Excerpt from Episode 5
1:34
May 19, 2021
Customer Success should be a trusted advisor to customers so that internal champions continue to evangelize for you across roles and turnover.
Jennifer Chiang
1:46
May 18, 2021
In contrast to business intelligence, which is inward facing, customer intelligence centers on customer value. This influences how you structure your data, reporting, dashboards, and even teams.
Rick Adams
Get notified when new episodes of The Customer Success Intelligence Podcast are released.
In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.
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Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.
We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.
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