Create more “customer time” for your CS team by leveraging Augmented Intelligence and automation to connect your learning back into optimizing playbooks and processes.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.

Customers differ in their needs and expectations. So, you need to have multiple adaptable processes for different sets of customers.

Micro podcast excerpt from a conversation on Customer Success Disasters between Alan Fecamp, Peter Armaly, Prithwi Dasgupta, and Rick Adams.

A nuanced understanding of product usage data by persona is essential to know if your key stakeholders are seeing value out of your product.

Micro podcast excerpt from a conversation on Augmented Intelligence for Customer Success between Prithwi Dasgupta, CEO SmartKarrot, and Irit Eizips, CEO CSM Practice.

Evangelizing Customer Success—externally and, even more so, internally—is a necessary skill for CS Leaders.