Adding Value, Not Just Answers: The 2024 CS & KAM Playbook!
Episode 46 1:25 January 12, 2024
Adding Value, Not Just Answers: The 2024 CS & KAM Playbook!

In this Episode

Elevate from Support to Strategy. Foster long-term client value beyond immediate solutions. It’s about visionary impact, not just immediate fixes. And it starts by taking the time to think strategically.

Transcription

yes we are you know customer Centric by Nature you know being in a customer success role but I think to we want to think of ourselves first as being strategic and it’s really that strategic role that is most important we are customer facing but to just be customer oriented could mean that all all of a sudden we’re doing you know support work or something like that or you know whatever the other you know types of things we might fill in doing maybe we’re filling in for operations or or something because we know those things that isn’t necessarily the best use of our time now sometimes the role that you are are um filling in you know actually doing at performing at a company is a combination of roles maybe it is support and operation in CS you should still identify what those different hats are what those different roles are and be clear what you’re doing and when.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Book a Demo

Our Guests

Jan Young

Recognized as one of the Top 100 Customer Success Strategists in 2021, Jan Young is currently a Senior Consultant with The Success League. She serves on the board of Gain, Grow, Retain and is a Founding Community Lead for CS Insider. Jan is passionate about building effective relationships and communities; optimizing teams, processes, and systems; demystifying technology; and lifelong learning.

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Recent Episodes (56 Episodes)


    GUESTS

    Guy Galon

    Customer Success Executive, Author and Advisor

    Episode 56

    1:20

    February 29, 2024

    GUESTS

    Jolyn Isabelo

    Head of Onboarding & Scaled Success APAC

    Episode 55

    1:29

    February 23, 2024

    GUESTS

    Nainesh Poojary

    Head of Customer Success - APAC

    Episode 54

    3:50

    February 22, 2024

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Sunil Mehta

    Managing Director

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo