Common CS Hiring Mistakes and How to Avoid Them - SmartKarrot l Customer Success Software
Episode 1:22 July 12, 2021
Common CS Hiring Mistakes and How to Avoid Them

In this Episode

Organizations tend to make similar mistakes while hiring for Customer Success. You can avoid them with hiring insights from recruiting partners and by understanding wider market trends.

Transcription

ALAN:
And my perspective is definitely coming from a hiring point of view, and I think it’s just really elaborating on those consistent problems I see week in, week out with clients.

It’s almost kind of cookie-cutter when you work with these clients. It’s the same issues, the same mindset, same conversations that come up every time.

And if you are a founder in a business and you’re not sticking your head above the parapet to see what else is going on in the wider market, you may not realize that.

So, I think it’s just getting that across and actually highlighting where people are going wrong and that it’s most people are making the same mistake around hiring structure, when to hire and all of those things. And I think if they can kind of hear it from somebody that’s coming at it from a supply perspective and seeing it across multiple companies, it might change them and change some perspectives.

Modern, Intelligent
Customer Success Platform

Deliver Customer Outcomes at Scale

Book a Demo

Our Guests

Alan Fecamp, Founder, Just Digital

Vrushali is a passionate and accomplished professional with expertise in digital marketing. She has a proven track record of driving successful outcomes for businesses. Vrushali loves traveling and exploring new places.

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

Follow along and share your thoughts.

Don't miss an episode!

Get notified of new episodes of The Customer Success Intelligence Podcast


    If you're customer-
    obsessed, let's talk.

    Recent Episodes (56 Episodes)


    GUESTS

    Guy Galon

    Customer Success Executive, Author and Advisor

    Episode 56

    1:20

    February 29, 2024

    GUESTS

    Jolyn Isabelo

    Head of Onboarding & Scaled Success APAC

    Episode 55

    1:29

    February 23, 2024

    GUESTS

    Nainesh Poojary

    Head of Customer Success - APAC

    Episode 54

    3:50

    February 22, 2024

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Shivani Chaturvedi

    GUESTS

    Sunil Mehta

    Managing Director

    Resources & Insights

    Intelligent Customer Success Podcast Intelligent Customer Success Podcast
    NEW MICRO-PODCAST!

    Customer Success Intelligence Podcast

    In Episode 26, our CEO chats with Irit Eizips about the evolution of AI-Powered Customer Success.

    Customer Success Blog

    Articles & Blog

    Current insights, resources, inspiration, and ideas that will help take your Customer Success team to the next level.

    Customer Success Survey

    Customer Success Surveys

    We survey CS Teams from all over the world to get their feedback on current industry trends and what they see for the future of CS.

    Take SmartKarrot for a spin

    See how SmartKarrot can help you deliver
    winning customer outcomes at scale.

    Book a Demo