In this Episode

An insightful Kaffeine & Karrots conversation between Prithwi Dasgupta (CEO, SmartKarrot) and Brandon Almendarez (Director – Customer Success, Lexipol) decoding secrets of high-performance customer success leadership, including answers to the following questions:

1. What’s the #1 mistake organizations make while implementing CS?
2. Why Account Expansion is becoming increasingly important?
3. How do you structure solving for Account Expansion?
4. Consulting vs selling: which mindset should CSMs have?
5. How do you balance tech touch and human touch?
6. How can you leverage technology to scale?
7. Best advice for CS practitioners and executive management?

Our Guests

Brandon Almendarez