Scaling CS best practices and teams, and identifying and executing expansion opportunities - SmartKarrot l Customer Success Software
Episode 13 33:23 February 8, 2023
Scaling CS best practices and teams, and identifying and executing expansion opportunities

In this Episode

An insightful Kaffeine & Karrots conversation between Shannon Nishi (Director of Customer Success at Customer.io) and Joseph Henson (Director of Sales, SmartKarrot Inc. ) about Scaling CS best practices and teams, and identifying and executing expansion opportunities.

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Our Guests

Shannon Nishi

Shannon Nishi is a results-driven professional specializing in account management and customer success. She excels in understanding customer needs and delivering tailored solutions. Her strategic mindset and exceptional communication skills enable her to drive customer satisfaction and maximize business growth.

Meet the Host

Prithwi Dasgupta

Co-founder, SmartKarrot

Join Prithwi Dasgupta in his pursuit of Customer Success for All as he tracks the paths of trailblazers and unlocks founder insights. The Customer Success Intelligence Podcast is meant to spark conversation and ignite the CS community.

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